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SavvyConnect®

Next Generation Consumer Engagement and Market Research

Download SavvyConnect®

Participate in market research simply by surfing the web with SavvyConnect®. Installing the application enrolls you in the SurveySavvy® behavioral research panel, which receives additional, paid research opportunities. SavvyConnect® also provides instant access to all of your study invitations.

Know if your SavvyConnect application(s) are active!

In order to view your installed and active devices you must login to your SurveySavvy account.

Operating System:
Android 4.0 or higher required
iOS 6.0 or higher required
We do not support your current operating system at this time. Please try an iOS, Android, Windows or Mac OSX device.
I agree to the terms & conditions
US RESIDENTS ONLY:
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Monetize Your Online Data

Every day you hear about companies that are leveraging your data to make money. We want to do the same, but we tell you up front and we give you a nice incentive for your participation. Unlike other sites, we aren’t using this data to sell you anything or to show you ads. We use it to provide research and analysis on what people like you do on the internet, which helps create a better online experience for everyone.

How It Works

Installing SavvyConnect sends us information on where you go and what you do on the Internet. We aggregate that data to provide behavioral metrics, such as what TV shows people watch online, where people shop online, what people search for, and other similar insights.

What Do I Get?

Having SavvyConnect installed and active on your computer or mobile devices makes you part of the SavvyConnect panel in the SurveySavvy community. Our clients conduct additional research opportunities with the SavvyConnect panel, offering more paid incentives for qualified participants.

But What About Privacy?

The SavvyConnect applications communicate data to our servers using SSL Encryption. By going ‘Incognito’ or using ‘Private Browsing Mode’ in your browser, SavvyConnect stops collecting data, making it easy to participate yet also stay in control of what you share. Our Privacy Policy provides further details about how we use your data and keep it secure.

Tips to Keep Your Devices Active!

Maintaining an active SavvyConnect app is essential to your participation. We have provided a few tips to ensure you remain an active SavvyConnect participant.

Windows

Upon installing SavvyConnect there will be automatic alerts if the SavvyConnect browser extension within Google Chrome or Firefox is not enabled. Please choose your browser from the drop down below and follow the instructions to enable your SavvyConnect app within the browser you primarily use to surf the web:

  1. Open Internet Explorer
  2. Select Tools
  3. Select Manage Add-ons
  4. Select Tool bars and extensions
  5. Ensure the SavvyConnect IE Extension status is Enabled
  1. Open Firefox
  2. Select Tools
  3. Select Manage Add-ons
  4. Select Extensions
  5. The SavvyConnect extension should not display (disabled)
  1. Open Google Chrome
  2. Click the Chrome menu Google Chrome menu icon on the browser toolbar
  3. Select Tools
  4. Select Extensions
  5. Locate the SavvyConnect extension, which should be marked as Enabled.

Click here for the SavvyConnect Extension in the Chrome Store if you need to install it.

Mac OS X

There is a limitation within Mac OS X:

  • Unfortunately, SavvyConnect is currently not compatible with Mac OS X 10.10 Yosemite. For more details, please contact our support team.
  • Firefox and Safari are not compatible browsers. This means only Google Chrome will allow you to remain an active user of the SavvyConnect app.
  • Installing Google Chrome will correct inactivity.

Android

If your SavvyConnect device is inactive, it could be due to one of the following reasons:

  • The SavvyConnect Android application installation process was not completed. Please open the SavvyConnect mobile app and confirm your "Connected" status.
  • The VPN connection was not allowed when the device was last powered on. Every time the device is restarted, a prompt will appear asking if you 'trust' the application. This prompt must be confirmed for SavvyConnect to function.

Important note:

Please be sure to follow the uninstall instructions located on the FAQ page shown here. Manually removing the SavvyConnect network certificate prior to uninstalling SavvyConnect may cause connection problems. For more information, please contact the SavvyConnect support team.

iPhone or iPad

Your iOS device may be inactive due to:

  • The SavvyConnect iOS application can become inactive if you have limited access to a Wi-Fi connection, or are using a private Wi-Fi connection with data limitations. Please ensure you are using a strong Wi-Fi connection when browsing the internet on your iOS device. Open the SavvyConnect application to confirm you are shown an "Activated" status.
  • Two SavvyConnect Settings Profiles are required and can be another cause of inactivity if both profiles aren't displayed within Settings.

    From your iPhone select Settings - then General - these two profiles should exist:

    SavvyConnect Mobile
    SavvyConnect iOS Dist

    If one or more profiles are missing you will need to remove all existing profiles and re-install the SavvyConnect mobile application.

Frequently Asked Questions

Have Questions? We Can Help

What browsers and operating systems are supported?

At this time, Window 8 (32-bit and 64-bit), Windows 7 (32-bit and 64-bit), Windows Vista and Windows XP Service Pack 3 (32-bit). In addition, Mac OS X 10.5+ are supported. Internet Explorer 8+, Firefox 23+, and Chrome browsers are supported.

Important note: Mac OS X 10.10 Yosemite is currently not supported

How do I install the software? Is it easy? Does it cost me anything?

The software is free and easy to install. You will receive a download link in an email from SurveySavvy®, or alternatively there is a link available on your home page on SurveySavvy.com

What are the benefits of installing this software?

Participating in SavvyConnect® allows you to help shape today's product and tomorrow's features.

Will this software slow down my computer?

The software was designed to have a minimal user impact and should not cause any noticeable effect to your computer. If it does seem like you are experiencing a slowdown related to the SavvyConnect® application, please contact savvyconnect@surveysavvy.com and we will resolve your issue.

Can I opt-out at any time?

Absolutely. You can opt-out by uninstalling the software.

What if I want to participate but want to keep some things private?

Our software respects Private Browsing modes.

How do I use Private Browsing modes?

In Firefox and Internet Explorer, press Control-Shift-P.
In Chrome, press Control-Shift-N.

Is it easy to uninstall? Can you still collect data once I have uninstalled the software?

Yes, the software is very easy to uninstall. To uninstall SavvyConnect select your operating system below.

Windows XP

Please close all open browsers before completing the uninstall.

  1. From the Start Menu, select Control Panel.
  2. Click the "Add or Remove Programs" icon.
  3. Select the SavvyConnect App and click Remove.

Windows Vista

Please close all open browsers before completing the uninstall.

  1. From the Start menu, select Control Panel.
  2. In Control Panel, under Programs, click "Uninstall a Program".
  3. Select the SavvyConnect App, and click Uninstall.

Windows 7

Please close all open browsers before completing the uninstall.

  1. From the Start menu, select Control Panel.
  2. Click Programs and Features.
  3. Select the SavvyConnect App, and click Uninstall.

Windows 8

Please close all open browsers before completing the uninstall.

  1. Go to the Windows icon or move your cursor to the bottom-left corner of your screen and right-click.
  2. Select Control Panel from the pop-up menu.
  3. In the Control Panel, click "Uninstall a Program".
  4. Locate SavvyConnect in the "Uninstall or Change a Program" list, right-click and select Uninstall.
  5. Click Yes on the uninstall confirmation box.

Mac OS X

Please close all open browsers before completing the uninstall.

  1. Open your primary User Account Device.
  2. Open the "User" folder.
  3. Open the "Shared" folder.
  4. Open the "SavvyConnect" folder.
  5. Open the "Bin" folder.
  6. Double click "ZQUninstall.app" to begin uninstalling.

Note the SavvyConnect "Conf" folder will be visible after uninstalling, this folder is the registry text file. The "SavvyConnect" folder can be moved to trash and deleted after completing the uninstall process seen above.

Mac OS X 10.6.8

Please utilize the link below to uninstall SavvyConnect. Download the zipped file and run it from your desktop.
Uninstaller for Mac OS X 10.6.8

Android

  1. Open "Settings".
  2. Tap "Apps" and/or "Application Manager" (depending on the device).
  3. Tap the "SavvyConnect" App.
  4. Select "Uninstall" and then OK to confirm.
  5. Go back to "Settings" and select "Security".
  6. Tap "Trusted Credentials".
  7. Tap "User".
  8. Remove the "Luth Research, LLC certificate".

Once the application is uninstalled, the VPN symbol will be removed from your status bar and application icon removed from your home screen.

iPhone or iPad iOS

  1. Hold your finger on the "Savvyconnect" application icon until the icons on your screen begin to shake.
  2. Tap the "X" in the upper left hand corner of the SavvyConnect application icon to remove.
  3. Tap the "Settings" icon.
  4. Tap "General" and then "Profiles".
  5. Tap the right arrow next to the "SavvyConnect Mobile" profile.
  6. Tap "Remove".
  7. Tap the right arrow next to the "SavvyConnect iOS Dist" profile and tap "Remove".

Once the application is uninstalled, the VPN symbol will be removed from your status bar and application icon removed from your home screen.

There are minors in my household using this software, how are they protected?

Any communications with your household will abide by the SurveySavvy® terms and conditions. Minors over the age of 13 are authorized to have a SurveySavvy® account and can participate in surveys.

Can I still take surveys?

Yes, SavvyConnect® allows you to easily keep track of the surveys you have been invited to participate in.

Are there incentives?

SavvyConnect® members will on occasion receive specific surveys and opportunities due to their participation.

Will I receive more survey invitations if I install this software?

Not necessarily. However, on occasion we will have specific engagements and surveys for only members with SavvyConnect® installed and active.

Is my privacy protected?

We take your privacy seriously. With that in mind, all data SavvyConnect® collects is only referenced in aggregate format and no personally identifiable data or content is provided to third parties.

Will the data collected about my activities remain anonymous?

Yes, all data is displayed in aggregate format. No individual data is provided to any third parties.

Who is looking at the information collected about me?

The data that is collected about you is stored at the aggregate level in a Luth Research®/SurveySavvy® database and not shared with any third parties.

You mention the word aggregate a lot, what does that mean?

In a nutshell, looking at what a single person does or thinks isn't good research. We want to look at thousands of people and identify trends based on the bigger picture, such as the demographic breakdowns for who tends to visit what websites and how often.

Can I view the data collected about me?

Not at this time, although we are always interested in providing new and unique options for our members.

What are you tracking about me?

We are tracking simple usage statistics about your browsing habits online. You simply browse the internet the way you normally would and we track things like how long you spend on a webpage. This data is collected, synthesized and stored in aggregate format.

Will this change my preferences and/or settings?

No, SavvyConnect® will not change your preferences and/or settings. We are interested in collecting data about how you regularly interact with online content so we will not do anything to compromise your experience. If it does seem like you are experiencing a change related to the SavvyConnect® application, please contact savvyconnect@surveysavvy.com and we will resolve your issue.

How do I report a bug?

To report a bug, please contact savvyconnect@surveysavvy.com. In your email please be sure to include the following information: Operating system, browser, steps to reproduce the error and a screen shot (if possible). We appreciate your helping us diagnose issues with the software.

Who can I contact if I am having problems?

If you are having any problems with SavvyConnect® please contact savvyconnect@surveysavvy.com and we will resolve your issue.

How do I enable Notifications on my iPhone?

  1. Tap "Settings"
  2. Tap "Notifications"
  3. Select "SavvyConnect"
  4. Enable "Allow notifications"

How do I enable Location Services on my iPhone?

  1. Tap "Settings"
  2. Tap "Privacy"
  3. Tap "Location Services"
  4. Tap "SavvyConnect"
  5. Under "Allow Location Access", tap "Always"

How do I enable VPN on my iPhone?

  1. Tap "Settings"
  2. Tap "General"
  3. Tap "VPN"
  4. Tap "SavvyConnect Mobile VPN"
  5. Select "Enable - Connect on Demand"

NOTE: "Connect on Demand" will need to remain enabled. If the SavvyConnect VPN profile is missing, please reinstall the SavvyConnect VPN or verify that the mobile device is connected to cellular or Wi-Fi services.

To reinstall the SavvyConnect VPN:

  1. Open SavvyConnect
  2. Tap the menu SavvyConnect menu
  3. Tap "Settings"
  4. Tap "Email"
  5. Tap "Reinstall SavvyConnect VPN Profile"

We appreciate your participation and would like to hear your ideas or suggestions by reaching out to communitymanager@luthresearch.com.