What if I want to participate but want to keep some things private?
Our PC/Mac software respects Private Browsing modes. While enabled, no data is collected from the current browsing session. However, please note that extensive use of the private browsing modes may affect your participation status within certain research studies.
To enable Private Browsing in Internet Explorer
Click on 'Tools' (Alt+X), found in the top right corner of the browser (gear icon), hover over 'Safety', and click on InPrivateBrowsing. Alternatively, you can use a shortcut by pressing Ctrl+Shift+P, while the browser is open.
To enable Private Browsing in Google Chrome
Click on 'Tools' found in the top right corner of the browser (button with 3 horizontal lines), and click on 'New incognito window'. Alternatively you can use a shortcut by pressing Ctrl+Shift+N
To enable Private Browsing in Mozilla Firefox
Click on 'Open Menu', which is found in the top right corner of the browser (button with 3 horizontal lines), and select 'New Private Window'. Alternatively, you can use a shortcut by pressing Ctrl+Shift+P, while the browser is open.
On mobile devices, in order to stop data collection, you must temporarily disable the VPN. Please refer to your device's manual for more information on how to accomplish this on your device.
Help! I installed SavvyConnect but am receiving a notice stating my SavvyConnect device is inactive or not currently sending data. What's going on?
For PC: if SavvyConnect is already installed and you have been actively browsing the internet using a supported browser, the most likely scenario is that a browser extension is disabled.
For iOS/Android: if SavvyConnect is already installed, there might be an issue with your internet or VPN connection.
Please visit our SavvyConnect Troubleshooting
page for more information.
Certain apps/websites/functions are not working, what do I do?
To report a bug, please contact firstname.lastname@example.org
. In your email please be sure to include the following information:
- Operating system
- Program being used
- A screen shot (if possible)
- Any other information that thoroughly describes the issue you are experiencing.
For any mobile app related issues, please also include the full app name and the developer. (Which can be found underneath the app name in the app store.)
If the issue you report helps us identify and solve a problem with the app, we will occasionally offer a small cash incentive, so please be as descriptive as possible.
We appreciate your help diagnosing issues with the software